Conversations are a specific type of workflow built into Pyramid. The following explains how to handle conversations specifically. Much of the process applies to any workflow.
Launching a Conversation
To start a new conversation in Discover, open the Workflows panel from the Report ribbon (to comment at the report level). Alternatively, create a member or cell level conversation by right clicking on a specific member or cell in the visualization, go to the Workflows sub-menu, and then click Start New Conversation from the context menu.
To launch a comment, start by adding
- Roles and Users Add Roles or Users to the conversation using the Roles or Users search bar. When a role is added, it is counted as one participant in the conversation, regardless of the number of users who share that role. From the Admin Console, you can also hide roles from recipients - see the Content Settings page for more information.
- Description (optional) - this is a field that provides more space to discuss the 'background' of the conversation, beyond the actual comments made by users. By default, the description is populated with the details of the item that the conversation is attached to.
- Comment. - this is the body of the message that is used to launch the conversation. When others in a conversation thread respond, they are usually reacting to this text. Instead of text, users can attach an audio recording and/or documents (see below).
Note: When typing in a comment, you can attach other users to the thread by using the "@" symbol and their username.
- Report Specific Comment You can enable or disable this option when starting a member or cell level conversation (this option is only enabled once the data discovery has been saved).
- When this option is enabled, the conversation will only apply to the member or cell in the current data discovery. This is known as a Report Specific Conversation.
- If it is disabled, the conversation will apply to the member or cell globally, across the current data model. The conversation may be opened from other data discoveries that contain the given member or cell, in both Discover and Present. This is known as a Global Conversation.
- When viewing the Conversations panel, you can choose to show global conversations (for the current data model), or conversations specific to the current discovery only.
- In Present, you have the option to create Panel Specific Conversations, or Global Conversations.
You must add a comment to enable the Submit button. If a comment hasn't been added, then the submit button remains disabled.
Options for Conversations
Record and Attach Files
You have the option to record a voice message and attach files (red highlight above).
Voice recordings can only be made in a secure (https) environment. This feature is not supported in Explorer. To make a voice recording, click the microphone icon.
If you're not in a secure environment, you'll receive an error message.
If you are in a secure environment, the first time you use this feature your browser will ask you to allow Pyramid to access your microphone.
When recording has been enabled, start your voice message. To delete your recording, click the red X, or click the microphone to delete your message and exit the voice recorder. Otherwise, click the green check mark, then click the arrow icon to send the voice recording.
Once you've finished recording, you can send your message.
To attach files, click the attachment icon and select the required file from its folder location. You can attach one file at a time.
You have the option to select an expiration date, after which you will no longer be able to access the conversation. If you do not want the conversation to expire, select None.
None Choose this option if no email is to be sent to a participant
On Creation Choose this option to send an email alert to participant you've added to the conversation. Participants will receive an email notifying them that they've been added to a new conversation, along with a link to the conversation.
On Creation and Every Comment Choose this option to send an email alert to participant you've added to the conversation both on creation and for every new comment added. The email will only be sent after 10 seconds if the user has not already accessed the comment in real time. Participants will receive an email notifying them that a new comment has been added, along with a link to the conversation.
For all options, participants will receive a bulletin board alert to notify them of the new conversation.
Once you've started a conversation, you may want to continue interacting with the query. In the event that you save changes to the query (for instance, if you dice the given cell by another hierarchy), then the given cell will no longer appear in the query. This means that participants will not see the given cell, nor will the conversation appear within the newly saved data discovery. To solve this, you can use the snapshot feature (blue highlight above).
- Save Data Snapshot: store the results of the query at the time the conversation comment was submitted. When this option is selected, a discovery snapshot is also saved by default.
- Save Discovery Snapshot: store the query structure at the time the conversation comment was submitted. It is possible to select this option without also saving a data snapshot.
Snapshots are enabled by default. If you don't want to save a snapshot, deselect them before submitting your comment.
Note: you may start a conversation based on an unsaved data discovery. In this case, you should be sure to save snapshots.